Implement an incidents management system

An incident management system is a comprehensive framework used to effectively respond to, manage and learn from incidents that disrupt normal operations.

Management system Implementation

Suppliers should implement the incident management procedure using the following four-step approach (MAIC):

Measure:

• Conduct random checks and tests to understand the problem and its magnitude.
• Record and analyse data from these checks to identify patterns and frequency of incidents.

Analyse:

• Use various root cause analysis techniques in order to identify the underlying issues.
• Document the findings and categorise the root causes for targeted interventions.

Improve:

• Determine the most effective solutions based on the analysis.
• Implement pilot projects to test the identified solutions.
• Verify the results of the pilot projects to ensure effectiveness.

Control:

• Develop a control plan or establish key performance indicators (KPIs) to monitor the effectiveness of corrective actions.
• Regularly review and update the control plan or KPIs to ensure continuous improvement.
• Ensure all staff are trained on the incident management procedure and the importance of each step in the process.